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Call Center Operations

The creation and operation of call centers with remote access for all users. VPN and cloud platform use for PBX machines using proprietary and open source systems.

Call centers have become automated to the point where the initial IVR will answer all calls using a call bot with voice integration in order to assist a caller in reaching an end goal with speech input. In the old days this would require a living operator to answer the call and then physically relay the connection to the requested party. With digital PBX machines it has become extremely efficient when talking about call redirects and the monitoring/analysis of all incoming and outgoing calls. Today the most popular third party proprietary solution is CISCO, as they provide physical PBX machines which are pre defined with extensions and their own code variations. While Cisco is the leader in this industry there are lesser known solutions that are based of the open source asterisk build such as SANGOMA and their FreePBX. All of the aforementioned solutions require a Sip connection to a provider which in turn will require that certain standards be met before pushing a signal over to the PBX machine. What is great about this is that the system has been stream lined so as to allow different standards to interact unlike in the old days where an analogue line would require large PBX setups that would than have physical faults over time and would require physical recordings and much more. This have drastically changed where we even have smart phone (application) integration to allow remote connections to these systems. With the rise of data that is being pushed to these systems it is no wonder that updates are frequent to the software solutions for these new PBX machines.

Today any call center would only require one administrator and a physical on site technician in order to retain over a 100 phones. Most call centers that have equipment on site keep their PBX machines on remotely accessible servers while a small minority still house physical machines on site. With more and more of these devices being kept in locations where technicians are available the failure rate has been decreased to manageable levels. It is advised that PBX devices have backup hubs and secondary relays in order to remedy equipment failure and avoid down time.

BardTech offers on site and off site PBX devices and works with its partners to deliver all required equipment to the customer. From new VoIP phone installations, digital software for communication to full scale call center development, BardTech can deliver all required requests for PBX and VoIP equipment and consultancy.

Post was last modified: April 13 2021 18:09:29 CST

Virtual Assitants

Virtual assistance is needed more than ever as businesses turn to remote operations. Learn of the best remote softwares and services for you business.

As 2021 marches onward we see more and more requests for remote assitance and virtual assitant jobs have jumped. The requirements for the these jobs have also helped with laptop and desktop sales as more people work from their home offices or remote locations.

To note most of the softwares used today have been available for the last decade but due to the increased interest most of the following providers had to increase server capacity in order to meet the increased demand and bandwidth.

Rakuten Viber

These are the most popular thus far. With an increase in the usage of such softwares we also have major security concers. In order to rectify the concers we create solutions by which all interactions occur in a virtual environment so that even if a breach were to occur the data would not be lost. The most importat part here is the continues connection to the assistants in order for the daily operations of a business to continue unhindered.
In order to continue working like this many people have had to create virtual connections to their offices/businesses as a VPN is the most secure way to connect and stay connected. The major issues that plague the industry now are the low bandwidths available to end users and the down time expirienced as a result of high bandwidth usage during peak hours. In order to solve this issue many assistants use more than one internet provider with a wifi back up.
Within the next 5 years we will see more and more people working remotely as office space becomes religated to server space, office storage of data, back up office for hardware and relay points for meetings as many people will start to connect to each other which means that companies will only grow and so will the business they provide with the larger population of earth only becoming more and more available.

If you want to connect your business to your home or even to your workers that are in another location feel free to contact BardTech as we offer VPN, cloud platform connections and remote assitant setup packets that will improve the performance of you business. We also offer CRM integration.

Post was last modified: April 12 2021 21:56:36 CST

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