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Does your business need a PBX system?

Find out what a PBX system is and how your business could benefit from having one.


PBX (Private branch exchange systems), are business-grade, private phone networks. The three+ types of PBX systems are: analog, digital and cloud-hosted. Cloud-hosted PBX is the most popular as of late and offers almost unlimited flexibility.

This blog post is for owners of a business interested in installing a company phone system that offers employees a wide selection of calling, collaboration, tools and mobile features.

What is a PBX?

A PBX is a business-grade phone system. These types of systems give the added functionality businesses need in a telephone solution, such as being able to offer employee extensions, and they have automated attendants that answer and route calls to the proper people or departments. A PBX uses various communication channels, such as VoIP (Voice over Internet Protocol) and ISDN (Integrated Services Digital Network).

An office phone system is different than residential or cell phone services because of its service offerings; such systems offer features like extension dialing, call conferencing, customer waiting queues, business-hour settings for routing off-hours calls, and hold music.

Key takeaway: PBX stands for private branch exchange and allows businesses to manage multiple calls on a private telephone network.

How does a PBX system work?

A PBX system is monitored using a switchboard, which processes the connections between telephones to facilitate a call. This system allows your company to provide multiple phone lines that are connected to a public switched telephone network or VoIP network, which is how calls are sent and received.

A PBX system also controls the many features business phone systems have. Besides allowing for communication with outside callers, a PBX system allows your business s phone lines to be connected so employees can easily communicate with each other.

Features of a hosted PBX

PBX features are what differentiates business phone systems from mobile or home phones. Here are some of the more valuable features:

Voicemail-to-email: In addition to traditional voicemail service, many PBX systems offer voicemail-to-email, which provides phone system users an audio file or transcript of the message left on their phone.

Auto attendant: An automated attendant gives callers the option of pressing a specific number so their call is directed to the right person or department. For example, the attendant may say, "press one for customer support," or "press three for the legal department."

On-hold music: Rather than clients or customers waiting in silence while they are on hold, PBX systems provide businesses with the option to play hold music. Some systems play preselected music or custom music selected by the business.

Paging: If a worker wants to send a message to the entire team, they can use the paging system to record a message using their phone, which is then broadcast through a system of speakers to all employees or sent to a select group of employee phones.

Presence: This feature allows employees to check whether their co-workers are available or on a call.

Call reports: These types of reports break down your business s call data. It includes information on your company s phone usage, which can be additionally detailed by user or department.

Online management: This feature allows you to manage the phone system via an online portal. Administrators use the portal to add users, set phone numbers, review call reports, create ring groups, and see monthly statements. Employees log into the portal to check their voicemail, view the company directory, and create call-forwarding routes.

Call forwarding: This lets you have your company phone forward calls to another number when you do not answer.

Call recording: This gives users the option to record their calls for playback at a later time.

Call queues: A call queue helps you manage calls that come in simultaneously by allowing you to place them in a line until someone is available to speak with them.

Extension dialing: Callers can plug in an employees extension to reach their direct line.

Ring groups: This allows companies to put employees with similar roles into one group, which is helpful when customers are trying to reach someone within a certain department. For example, if you allow callers to press two for sales, the call will be forwarded to the employees in that ring group.

Call transferring: This option lets employees transfer calls to their co-workers.

Key takeaway: Through a range of features like auto attendants, call queues, and ring groups, PBX users can efficiently field multiple outside calls between numerous employees.

Call us today to see how we can help you set-up a PBX system for your business.

Post was last modified: July 22 2021 21:47:52 CST

Reasons why you should go for custom software development

In some instances, a great custom platform can provide your company with an entirely new revenue stream. Here we discuss some reasons you should go for bespoke software

Custom Software Solutions
Everyone relies on software to get their work done. Whether it is a spreadsheet program for accounting or a word-processor for documents, you use another parties software.

Some off-the-shelf platforms are partially customizable, are updated frequently and are economical; but many companies are realizing the benefits of the second option: custom-built software.

For example, in the early days of Bard Tech, we used some pre-existing software because it was affordable, easy to implement and convenient to obtain. Eventually, though, we realized that the lack of customization was hindering our business’ growth rate. So we decided to make our own technology platform that would suit our exact needs, and we have never looked back.
In some instances, a great custom platform can provide your company with an entirely new revenue stream.

A bespoke software helps to increase productivity by making the processes quick because now it is tailored - according to your business needs. You won’t have to spend time or change the way you conduct to adapt to the standardized software.

Easy integration
Does the commercial software you are using integrate with your current software? You can save this further investment by getting a custom software built and leverage integration with your other business applications.

As your organization grows, the business processes will become more complex. But, with custom software development, this is not an issue as you can scale your software accordingly. Therefore, this will save you from incurring costs on additional licensing or subscriptions for additional features.

Increased Security
Another advantage of bespoke software is that security is better than boxed software. This will make your software less susceptible to security issues.

Personalized Customer Experience (CX)
As CX is gaining traction, it is important to provide your customers with personalized experiences. With custom software, you can fill the void and address the unique needs and processes of your business.

Integrating Existing Authentication Platforms
A custom software can also be easily integrated with existing authentication platforms. This will give you greater control over users at different access levels, and also cut the hassle of memorizing more passwords.

Custom Software Design
With bespoke software, you can maintain consistency in appearance and different behavior patterns. Therefore, your software design can be customized according to your company style with no design limitations. Hence, you can maximize your business potential rather than conforming to the boxed software limitations.

Cut on Extra-Cost for Excess Features
Having a bespoke software means no extra spending on features and functionalities that you don’t need. This will also increase your business efficiency as you can focus on features required for your business rather than being confused.

In Conclusion...
Bard Tech can make custom software to fit your business needs. You will not have to worry about fitting your business model into a standard framework. So, leverage bespoke software to focus more on your companies growth by calling us today to schedule a consultation.

Post was last modified: June 28 2021 19:14:28 CST

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